This Privacy Policy (the “Policy”) governs the manner in which NATSUGO (“We”, “Us”, “Our”) on www.natsugo.com (the “Platform”) collects, uses, maintains, and discloses information of its users. The Policy also describes the practices that We apply to such user information, users’ privacy rights, and choices regarding their information. This Policy applies to all users of the Platform (referred to as “Learners”, “You”, “Your”).By accessing and using the Platform, providing Your Personal Information, or otherwise signaling Your agreement when the option is presented to You, You consent to the collection, use, and disclosure of information described in this Policy and the Terms of Use. If You do not agree, You should not access or use the Platform. If any information You provide violates this Policy or the Terms of Use, We may delete such information and revoke access without liability. Capitalized terms not defined here shall have the meaning assigned to them in the Terms of Use. If You have questions, contact us at support@natsugo.com
.
PERSONAL INFORMATION “Personal Information” means information that identifies a Learner, including name, email address, age, date of birth, gender, location, photograph, and/or phone number.“ Sensitive Personal Information” includes passwords, financial data, official identifiers, biometric data, Aadhaar/PAN details, health data, and any data classified as sensitive under applicable laws including:
Information Technology Rules, 2011
Digital Personal Data Protection Act, 2023
GDPR
CCPA
INFORMATION WE COLLECT We collect information only when necessary. Personal Identifiable Information
Name
Email address
Contact details (if provided)
Non-Personal Identifiable Information
Browser type
Device information
IP address
Usage logs
Platform interaction data
Cookies : We may use cookies and third-party tools to improve user experience. You may disable cookies, but some Platform features may not function properly.
HOW WE USE AND SHARE INFORMATION : We use information to:
Provide access to the Platform and courses
Process payments via third-party providers
Improve Platform functionality
Ensure security and prevent fraud
Communicate updates and offers (with opt-out options)
We do not sell Personal Information. We may share information with:
Graphy (platform provider)
Payment processors
Analytics and infrastructure providers
Legal or regulatory authorities when required
YOUR CHOICES : You may:
Update or delete your information
Opt out of marketing communications
Disable cookies via browser settings
Some information is required for Platform access.
YOUR RIGHTS : Depending on your location, you may have rights including:
Access
Correction
Erasure
Restriction
Data portability
Grievance redressal
Requests can be made via the Platform or by emailing support@natsugo.com
.
DATA PROTECTION : We implement reasonable security practices to protect your data. Access is limited to authorized personnel and service providers. We may disclose information when required by law or to protect rights, safety, or prevent fraud.
THIRD-PARTY WEBSITES : The Platform may link to third-party websites. We are not responsible for their privacy practices.
CROSS-BORDER DATA TRANSFER : Data is stored and processed on AWS servers located in India and may be transferred to other jurisdictions depending on service providers. By using the Platform, You consent to such transfers.
DATA RETENTION : We retain data as long as required for legal, operational, or business purposes. Public content may remain but will be anonymized.
POLICY UPDATES : We may update this Policy from time to time. Continued use of the Platform constitutes acceptance of updates.
GRIEVANCES : For questions, concerns, or to exercise your rights, contact: support@natsugo.com
Launch your Graphy